Clients Rights and Responsibilities
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Top level
Community Health
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When accessing public health services, each client has certain rights and responsibilities.
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CLIENTS RIGHTS AND RESPONSIBILITIES
WHEN USING SFHS SERVICES
Rights
You have the right to:
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Be assessed for services without discrimination.
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Have a person of your choice with you when using the Service.
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Be treated safely and competently.
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Be treated with respect and dignity.
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Expect privacy and confidentiality.
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Be given clear, easy to understand information about the service and treatment options which are available
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Be involved in making decisions about your health care.
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Refuse any assessment or treatment procedure, including the right to refuse services from a particular health worker or student.
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See your personal records.
To express opinions and make complaints, and have complaints investigated promptly and fairly.
Responsibilities
You have the responsibility to:
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Treat staff and other Service consumers with respect.
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Provide enough information about your health to ensure the best care can be provided.
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Seek information abut your health.
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Ask for further explanation if there is something you do not understand.
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Recognise that staff cannot be asked to undertake activities which endanger their health or safety.
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Assist with any treatment plan you and your health worker have agreed on.
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Accept the consequences of choosing to accept or reject advice.
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