Accident and Emergency Department Questionnaire
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Top level
Questionnaires
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Author: Hospital
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Publishing date: 09 June 2004 10:15am
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The Board of Management and staff of the Hospital are committed to the continuous improvement of the quality of care and services provided. In order to achieve this and to continue to improve, it would be appreciated if you would take time to complete this questionnaire, and make any comments you feel appropriate regarding the Accident and Emergency service.
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Please return this to our Quality Coordinator at South Coast Hospital
Please circle your responses
At approximately what time of day did you attend the Accident and Emergency Department? ...........................................
Did you have any problems finding your way to the hospital?
Yes/ No
Did you have any problems finding the Accident and Emergency Department?
Yes/No
Did you have any problems finding a suitable carpark?
Yes/No
Were you aware of the need to ring the bell on arrival?
Yes/No
How long did you have to wait for a nurse to attend to you after ringing the bell?
Straight away/ Less than 5 minutes/ 5 - 10 minutes/ More than 10 minutes
Approximately how long did you have to wait to see a Doctor?
No need to see a Doctor/ Less than 5 minutes/ 5 - 10 minutes/ 10 - 20 minutes/ 20 - 45 minutes/ More than 45 minutes
Did you feel the waiting time was acceptable?
Yes/ No
Were you kept comfortable whilst waiting to be seen?
Yes/ No
Was your privacy respected while waiting to be attended?
Yes/ No
Was your treatment/ procedure explained to you?
Yes/ No
Do you have any suggestions for improving our service - or comments regarding your response to the questions?
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